Radon Genie Privacy Policy

This policy explains how Volcano Radon LLC ("Volcano Radon," "we," "us," or "our") handles information when you use the Radon Genie mobile application and related cloud services.

Information we collect

• Account information: email address and account type. A Radon Pro profile may also include company name, phone number, website, city, state, and ZIP code.
• Device and service information: Radon Genie device identifiers, device names, setup status, service addresses you enter, sharing relationships, and device health information.
• Measurement and control data: radon readings, fan operation data, settings, commands, and timestamps used to display history, reports, remote status, and controls.
• Technical information: diagnostic and security data generated by our hosting and cloud providers, such as request logs, error information, IP address, and authentication events.

Nearby-device, Wi-Fi, and location permissions

Radon Genie requests Bluetooth, nearby-device, Wi-Fi, and location permissions when Android requires them to discover and configure a nearby Radon Genie. We do not upload your phone's precise location to the Radon Genie cloud service. Wi-Fi credentials entered during setup are sent locally to the nearby Radon Genie so it can join your network; they are not stored in your Volcano Radon cloud account.

How we use information

We use information to create and secure accounts, connect and manage Radon Genie hardware, provide readings and reports, support remote monitoring and controls, enable user-authorized sharing, maintain and improve reliability, respond to support requests, and comply with law.

Service providers and disclosure

We do not sell personal information. We use service providers, including Google Firebase services for authentication, cloud functions, databases, storage, and hosting. These providers process information on our behalf to operate and secure Radon Genie. We may also disclose information when required by law, to protect users or our services, or as part of a business transaction subject to appropriate safeguards.

Retention and deletion

We retain account and device data while your account is active and as reasonably necessary to provide the service, meet legal obligations, resolve disputes, and protect the service. You can permanently delete your account and associated cloud data from the account menu in the app. You can also use our web account-deletion request.

Security

We use administrative, technical, and organizational safeguards designed to protect information. Cloud communications use encrypted connections. No security method is perfect, and we cannot guarantee absolute security.

Children

Radon Genie is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy as the app or legal requirements change. We will post the updated policy here with a revised effective date.

Contact us

Volcano Radon LLC
2091 Miamisburg Centerville Rd
Dayton, OH 45459, USA
jourdan@volcanoradon.com